How can we put a smile on your face?

Help & FAQs

Getting Started

How do I create a Smiles Are Maid Account?

Click here to create your Smiles Are Maid account. After clicking the link click on sign up to create your account.

Do you service my area?

Smiles Are Maid Referral Agency currently serves the Metro Detroit area, which includes Wayne County (Canton, Westland, Plymouth, Northville, Belleville, Detroit, Livonia, Taylor, Southgate, Dearborn, Wayne, Redford, Romulus, Allen Park, Garden City, Grosse Pointe, Trenton). Oakland County (Novi, Farmington, Wixom, Commerce Township, Walled Lake, Southfield, Troy, Royal Oak, Birmingham, Rochester, Bloomfield Hills, West Bloomfield).

What is included in a standard cleaning?

Smiles Are Maid provides your cleaner with a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning. Please visit our services page for a detailed list of services provided.

The following extra services are available if selected at checkout: inside the fridge, inside the oven, inside cabinets, inside windows, green cleaning, deep clean, move in/move out, laundry and walls.

Note: To protect the safety of your cleaning professional, they do not perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.

Do the cleaning professionals provide supplies and equipment?

Yes, your cleaning professional will arrive completely prepared to make your house shine! If you have specific products or equipment you’d like to provide your cleaner with for your home then just let your cleaner know when they arrive.

Can I request special tasks or extras?

Yes, Smiles Are Maid does offer a select number of extras for an additional fee on top of your standard cleaning fee. These include the following:

  • Cleaning the oven
  • Cleaning the fridge/freezer
  • Cleaning the inside of your windows
  • Green cleaning products
  • Cleaning the inside of your cabinets
  • Move in/Move out cleaning
  • Deep clean
  • Load of laundry
  • Clean walls

How do I book my first appointment?

Choose the size of your home by selecting the appropriate number of bedrooms and bathrooms (round up all half baths). Libraries/dens/offices will count as bedrooms. Then click the “Book Your Appointment” or “Schedule Your Appointment” button to go to our booking page. Fill out the booking page with the required information and you’re all set to go! Once you have completed your booking you will receive a confirmation email instantly.

Will I get the same house cleaner each visit?

Yes, as long as you’re happy with your match. However if your cleaner needs the day off for a doctors’ appointment or is sick, we will reach out to see if you’d like to be rescheduled to another day when they’re available or if you prefer to request a different cleaner for the day currently scheduled. If your cleaner is no longer available permanently, then we’re able to match you with a different cleaner seamlessly. That’s the benefit of working with an agency.

What is a 2-hour arrival window?

We provide you with a 2 hour arrival window to accommodate the unpredictability that sometimes comes with bookings such as a previous booking taking longer than expected. If your cleaner is running late, which does not happen often, we will notify you on their behalf. It’s our policy to put a smile on your face and that means keeping you in the loop and aware at all times.

How many house cleaners will arrive at my home?

One or two cleaners, depending on the size of your home, your cleaning specifications, your cleaner’s availability and your preference are all taken into account.

How do I pay for service?

We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment.

*Please note* there will be a hold placed on your credit/debt card for the cleaning amount authorized. This hold is not a charge. It is just a method of placing the funds aside (making them unavailable) so that once service is rendered you know that you have the money to pay for service. This hold may appear to look like you are double charged because the funds are subtracted, but rest assured the money is NOT in our bank account. It’s just placed aside on your end. 

Authorization holds are an industry-wide practice common among hotels, car rental companies and cleaning companies.


How do I provide feedback/reviews on my service experience?

We’ll send you an email once your cleaning is complete asking for feedback on your experience with your cleaner and our agency. We really appreciate you taking the time to complete our reviews because we take them all very seriously. We’re extremely focused on consistently improving our customer’s experience as we continue to grow as a referral agency.

What do I have to do to prepare for my house cleaning?

We ask that you pick up your home such as toys, clothes, and miscellaneous other items so that your cleaners can get straight to work. Also, if you selected extras please make sure that your home is prepped for that extra such as removing the food from the fridge for a fridge cleaning and throwing away anything you no longer want.

How do you match me to my cleaner?

Once you make your first booking with us we’ll contact you to gather some insight on a few important aspects that we use to match you with your qualified professional cleaner.

Manage Your Account

How do I log into my account?

If this is your first time with us then click here to sign up for your personal account. After signing up you will be able to login from this point on by coming to our page and clicking login at the top of the navigation menu.

How do I change my password?

Click here or click login at the top of this page in the navigation menu. Log into your account and then click your name in the upper righthand corner. A dropdown menu will appear, choose change password to change your password.

How do I reset my password?

If you forgot your password please click here and then select “I forgot my password” and you will be able to reset your password. Alternatively, you can contact us for any assistance.

How do I change my address?

You can either click here or click login at the top of this page in the navigation menu. Log into your account and then click your name in the upper right hand corner. A drop down menu will appear. Choose manage addresses to change your address.

How do I change my credit card?

Click here or click login at the top of this page in the navigation menu to log into your account. Then click your name in the upper righthand corner. A dropdown menu will appear, choose billing info to update your credit card on file.

How do I reschedule or cancel my booking?

It is simple to reschedule or cancel your booking, you can either log into your account here and make the change or contact us here and we’ll take care of your request for you. Please note that there is a $50 cancellation fee for any cancellations not made at least 48 hours before your scheduled appointment.

How do I edit my booking details?

If you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean for instance, we can accommodate that request. Just log into your account here and edit your booking details. If you wish to edit your booking less than 24 hours before your clean then please contact the Customer Happiness Team at 734-656-8216.

Pricing & Policies

What is your 200% satisfaction guarantee policy?

We work on your behalf to provide you with a great customer service experience. If any issues arise we’ll help facilitate a resolution between you and your cleaner. For instance, if you feel your cleaning was subpar we’ll contact your cleaner to work out a re-clean asap of the areas that need more attention. If you’re unhappy with your cleaner for any reason and would like to request a re-match we’ll take care of that immediately.

How much does it cost?

We charge a flat rate price per number of bedrooms/bathrooms rather than per hour. This means that you know exactly what will be completed and your cleaner will keep working until the job is done. Select the appropriate number of bedrooms/bathrooms and the price is shown instantly on our website. Note: libraries/dens/office count as additional bedrooms please include that in your bedroom number. Also, all of our referred cleaners follow a detailed checklist so you know exactly what is included in the price. It really is that simple!

Do you offer customer discounts?

Yes we do. If you book a regular clean with Smiles Are Maid Referral Agency you can get:

  • 10% discount for a monthly clean
  • 15% discount for bi-weekly clean (most popular)
  • 20% discount for a regular weekly clean

Can I tip my cleaner?

Tips are accepted and you can tip in cash.  Alternatively, you can click here to log into you account and add a tip to your booking as well.  Please note that you can also contact us and we can add this to your account as well.

How do I report an issue or complaint?

Please contact us here to report any issues. Our goal is 200% happiness, and we will quickly address any issues you have should they arise.

Do I need to be home for my cleaning?

No, you don’t need to be home while your cleaner takes care of your home. If you would like to leave the key with a neighbor or somewhere else secure then your cleaner can go collect it once they arrive. Just add instructions when you make your booking. However, we do prefer that you’re home on your first clean with your Smiles Are Maid referred cleaner so you can get familiar with them show them around your property and point out any areas that you would like to focus on but we do understand that isn’t always possible.

I received a referral code how do I use it?

Enter your referral code on the booking page and the price is automatically updated to reflect your new price in your account.

Cancelation/Reschedule Policy

We understand that things happen and you may need to cancel or reschedule your cleaning appointment. We ask that you cancel/reschedule at least 48 hours from the time of your appointment otherwise you will be charged a $50 cancellation fee.

Solicitation Policy -Working directly with cleaner

All cleaners registered with Smiles Are Maid sign a Referral Contract Agreement, which prohibits them from working directly for any client obtained through Smiles Are Maid Referral Agency and for a 12-month period following termination of their association with Smiles Are Maid. Please don’t solicit them or encourage them to solicit you, as we will legally enforce this contract. Also, note that if you participate in solicitation you are in violation of our terms of service agreement that you agree to at the time of booking. If you’re interested in permanent placement of a cleaner registered under our agency, please call our office to discuss the fee involved. Thank you for your cooperation.

Trust & Safety

Can I trust my cleaning professional?

Each Smiles Are Maid referred cleaner must go through an extensive screening process, which includes a nationwide background check, in-person interviews, and professional and personal references before joining our referral agency. Only about 10% of the people that apply end up a part of our Smiles Are Maid referral network.

Is my billing information kept safe and secure?

We have three levels of security in place to protect your personal billing information. First, our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very, very seriously.

Do the cleaning professionals go through a background check?

Yes, every cleaner must submit to and pass a background check before joining our referral network.

Other Important Info

Do you carry insurance?

Even with great care from the cleaning professionals, unfortunately sometimes accidents occur. If there’s anything in your home that’s very important or something of value that you want kept safe we suggest that you inform your cleaner(s) to avoid that item or place it in a safe secure place. Please be aware that the cleaning professionals are responsible for their own work. If there is any breakage or damage, they will handle this issue with you directly as they are independent cleaning professionals. Smiles Are Maid Referral Agency is not the employer of the cleaner(s) we refer to you.

Do I have to file a 1099 for my cleaner?

The benefit of working with an agency to provide your independent cleaning professional is that we document and prepare the proper tax records. Smiles Are Maid Referral Agency will issue a 1099 to all cleaning professionals that you work with at the end of the year.


Do I have to sign a contract?

There is no long term contract. The entire cleaning service or an individual cleaning can be canceled or rescheduled up to 48 hours before the scheduled time without any fees. We do ask you to sign a terms of service agreement at the time of booking.

What about my pets?

If your pet gets overly excited or territorial/aggressive, please put them in a different area to keep them and your cleaners protected.